Dave Jenks: Futurist on a Free Enterprise Mission

Apologies don’t work . . .

. . . accountability does.  Apologies are weak; accountability is strong.  Apologies are depressing; accountability is uplifting.  Apologies usually feel insincere; accountability feels honest and trustworthy. “We’re sorry for the delay.” “We’re sorry to keep you waiting, your call is important … [Read more...]